Key Points
- Our tools are provided "as is" — use them responsibly
- You own your uploaded content; we process it temporarily
- Payments are handled by Stripe, PayPal, and PayMob
- We comply with Google AdSense program policies
- You can request account deletion at any time
1. Acceptance of Terms
By accessing or using Penkara ("the Site," "we," "us," "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use our Site or services. These Terms constitute a legally binding agreement between you and Penkara.
These Terms apply to all visitors, users, and others who access or use our services. By using our services, you confirm that you are at least 16 years old.
2. Description of Services
Penkara provides a collection of online tools including, but not limited to, PDF manipulation tools, image editing tools, text processing tools, developer utilities, website analysis tools, URL shortening, QR code generation, and other productivity tools (collectively, the "Services").
| Tool Category | Examples | Processing |
|---|---|---|
| PDF Tools | Merge, split, compress, convert, protect | Browser or server-side |
| Image Tools | Background remover, compressor, converter | Browser or server-side |
| Text Tools | Word counter, case converter, diff | Browser-side only |
| Developer Tools | JSON diff, SQL formatter, JWT decoder | Browser-side only |
| Website Tools | SSL checker, DNS lookup, WHOIS | Server-side API calls |
3. User Accounts
3.1 Registration
To access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep it updated.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use.
3.3 Account Termination
We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or harmful conduct. You may delete your account through your settings or by contacting us.
4. Acceptable Use
You agree NOT to:
- Use the Services for any illegal purpose or in violation of applicable laws
- Upload content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or infringing on intellectual property rights
- Attempt to reverse engineer, decompile, or disassemble any part of our Services
- Interfere with or disrupt the integrity or performance of our Services
- Attempt to gain unauthorized access to our systems or user accounts
- Use automated scripts, bots, or scrapers without express written permission
- Upload files containing malware, viruses, or other harmful code
- Impersonate any person or entity
Usage Limits
We reserve the right to impose usage limits on our tools, including rate limits, file size limits, and daily usage caps. Limits may vary between free and paid accounts.
5. Intellectual Property
5.1 Our Content
The Site, its design, code, graphics, logos, and all other intellectual property are owned by Penkara and protected by copyright, trademark, and other intellectual property laws.
5.2 Your Content
You retain all rights to the files and data you upload. By uploading content, you grant us a temporary, limited license to process it solely for providing the requested Service. We do not claim ownership of your uploaded files.
Your files are yours. We process them temporarily and delete them immediately. We never use your content for any purpose other than providing the service you requested.
6. Payment Terms
6.1 Plans and Pricing
Certain features require payment. We offer subscription plans and credit packs. Prices are displayed at the time of purchase and may be modified with reasonable notice.
| Payment Method | Processor | Availability |
|---|---|---|
| Credit/Debit Card | Stripe | Global |
| PayPal | PayPal | Global |
| Mobile Wallet | PayMob | Middle East & Africa |
| Vodafone Cash | Manual | Egypt |
| Fawry | Manual | Egypt |
| Cryptocurrency | Manual | Global |
6.2 Refund Policy
All purchases are final and non-refundable unless required by applicable law. Contact us at support@penkara.com for refund requests — we review each case individually.
6.3 Subscription Cancellation
You may cancel your subscription at any time. Paid features remain active until the end of your current billing period. No partial refunds for unused periods.
7. Third-Party Services
| Service | Purpose | Terms |
|---|---|---|
| Stripe | Payment processing | Privacy · Terms |
| PayPal | Payment processing | Privacy · Terms |
| PayMob | Payment processing | Privacy |
| Google Analytics | Usage analytics | Privacy |
| Google AdSense | Advertising | Policies |
8. Disclaimer of Warranties
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, error-free, secure, or free from viruses. Tool outputs (including email verification, SSL checking, domain analysis) should not be relied upon as definitive or as a substitute for professional advice.
9. Limitation of Liability
To the maximum extent permitted by law, Penkara shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) $100 USD.
10. Indemnification
You agree to indemnify, defend, and hold harmless Penkara from any claims, damages, losses, liabilities arising from: (a) your use of our Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content you upload or submit.
11. Governing Law
These Terms shall be governed by the laws of the United States and the State of New York, without regard to conflict of law provisions. Disputes shall be resolved in the courts of New York County, New York.
12. Severability
If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be notified via email or prominent notice on our Site. Continued use after changes constitutes acceptance of the new Terms.
14. Contact
For questions about these Terms:
- Email: support@penkara.com
- Contact Form: penkara.com/contact